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A unique mix of analytical
rigour, deep insight & creativity


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A unique mix of analytical
rigour, deep insight & creativity


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Insight


Insight


‘With mext we don’t just get great insights. We can work with them right away to turn them into ideas and put them to work.’

-Marketing Manager, Energy Company

 

Our clients value that our research reveals the psycho:logic of what’s happening.

Offering full service, we specialise in the two key drivers of human behaviour: Needs and Trust.

We custom develop needs models and have developed over 100 category needs models for clients globally, providing us with a great basis to approach any new project.

Trust though is what differentiates us and makes a world of difference to our clients.

Qualitatively we explore your trust equity, inhibitors and opportunities, developing your brand experience, touchpoints and product development.

Our quantitative Trust Driver Toolkit provides a powerful quantitative module to analyse

>What your trust is made of   >What drives trust, NPS and CSAT best   >How to activate it through your teams

It’s ease of development through your own existing or custom surveys or managed by us is a major advantage and can be done anywhere in the world.

Have a look at the brochure or contact stefan.grafe@mextconsulting.com for more information.


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Brand


Brand


HuTrust is the next generation brand model’

-Brand Manager, Leading Media Company


 

HuTrust is the missing link between our strategy and customer behaviour’

Frmr CEO, Finance Company


 

Brands are magic. And that magic is trust – the No. 1 driver of choice, loyalty, satisfaction and advocacy.

That’s why we help our clients develop and optimise their brands by understanding what their audiences, including consumers, customers, community or corporate stakeholders, want to trust you for – and deliver on it. Whether its security, efficiency, relationship, ambition or adventure.

HuTrust, the robust psychological model of trust is the ideal brand model. Uniquely it enables you to define your brand values according to our mind’s logic. Ensuring your brand is as effective as it is inspiring and moves your audiences to act. Something we have proven again and again with our clients.

With our approach you won’t find a strategy to implementation gap. It’s a seamless end to end process from measurable insight to development to validation and strategy to activation through all function – including empowering sales and service teams and people & culture.

When it comes to design and communication, we can offer you a full service by choosing the best people for your brand, or happily work with your preferred partners.

 

Why don’t you have a look at the brochure on ‘Building & managing brand trust’ training or contact stefan.grafe@mextconsulting.com for more information.


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Experience


Experience


‘We want to build experiences that build more and more trust’

Brand & Experience Director
 


 

‘We chose mext, because trust is the most valuable experience for customers – and mext were able to deliver these experience and achieve measurable improvements.’

GM Customer Experience


 

Whether you call it brand experience, customer, client or people experience, the aim is always to attract, retain more, grow value and advocacy. And trust is the key driver for these.

We help you create the great experiences that build more and more trust – fast, for the entire journey or in specific episodes and touchpoints.

When it comes to continuous experience improvement, we don’t just design and brief, we empower your teams to continuously build and manage that critical trust through workshops, training and our toolkits.

And we don’t shy away from being accountable. We ensure your KPI needle moves, even in the worst moments of truth. For example, take win backs in energy. By workshopping with a clients win back team on how to instantly rebuild trust with customers that had already signed with a competitor, the team improved their win back rate by over 15% in just weeks.

Why don’t you have a look at the brochure, the ‘More trusted customer experience’ training program or contact stefan,grafe@mextconsulting.com for more information


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Sales and service


Sales and service


‘On the day we addressed our biggest challenges in trust building and dealing with distrust. That made a huge difference to me.

Account Manager, Media Organisation’

 

‘Its not training. It’s not a lecture. It’s playing to learn how to play better.’

Senior Partner, Legal firm, London

‘My team saw the difference in customer reaction the same day.’

Call centre team leader

‘Our sales process gives me the efficiency. Trust gives me the effectiveness.’

Sales Director, Media Organisation


Every sales and business development professional agrees that trust is critical to their success.

But while most admit they have spent thousands of hours and dollars on their technical skills, coaching and gear to improve on their natural talent – even in their hobbies, few have spent more than an hour learning about trust.

In our sales and client management practice, we empower your teams to build more trust instantly and experience the change right away. We do this by using the latest in neuroscience and psychology to show how trust works. This is then practically applied in a gamified setting to immediately assist with your practical day to day challenges and opportunities. The output from the training includes a comprehensive trust building toolkit that brings together all the facts, figures and trust proofpoints that can then be applied across every personal, brand and company touchpoint.

We work with small clients to billion dollar fund pitches and diverse cultural environments and typically achieve measurable increases in NPS/CSAT results within weeks.

We consult and measure, but feedback like ‘I like it and will roll it out with my team myself right away’ from this Europe & ME Sector Lead is what we love most, because it ensures trust building is sustainably improved through the teams.

Why don’t you have a look at the sales or professional services brochure, the ‘Most trusted advisor’ workshop program or contact irina.vishnina@mextconsulting.com for more info or a run through.


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Digital and social


Digital and social


‘Our people need to learn this.’

Owner, top tier advisory firm, AustralAsia


 

Social media is an incredibly powerful way of driving new business success and referral. But many mistake ‘likes’ with effective business effective trust building.

Our social media specialists help you make sure your profiles instantly build trust – and the right kind of trust. We work with you that this trust enables you to build a valuable network – not just connections and we work with you to develop the right content strategy and pieces to pre-build the critical trust that maximises your chances for new business and referrals.

Why don’t you have a look at the social media brochure, the ‘Effective social media trust building’ workshop program or contact andrew.chilvers@mextconsulting.com  for more info or a run through?