Trust is a powerful tool
However good you are at building and managing trust in yourself, your company, brand and product, being able to build even a tiny bit more can double or quadruple your sales chances, loyalty and advocacy. Even the last 10% of trust mean an almost doubling of your customer’s loyalty. Most importantly, being able to trust you more is the greatest customer experience. This, and this only, is the reason why trust is so valuable to you.
How trust is built.
We know how trust works – for you.
Together with psychologist B Grohsgart and with supervision of psychology professor, W. Salber we developed HuTrust (human trust) – the psychological model of how trust forms in our minds.
HuTrust’s six drivers of trust are scientifically correct, statistically validated & measurable and practically proven to drive trust, NPS, CSAT and sales & service outcomes.
In measurement HuTrust is robust, in development inspiring and in the implementation gamified, fun and intuitive.