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Some of our work.

Needless to say that a lot of our work isn't visual. Training thousands of sales & service staff doesn't make for pretty pictures, but it's amazingly effective brand and CX work.

Professional Services

mext_trustlogic KWM brand
mext KordaMentha brand

Client interviews, Brand development, trust training for the whole firm incl global chair and CEO, creative development

Global brand development, trust training in 12 key offices , creative.

Over forty new business inquiries in the first three months, global Top 10 brand in four years.

Regional brand development, trust training across four offices, creative

Corporate

mext KPN brand
mext Virgin Mobile Experience Design
mext TAL TrustLogic
Mext Origin Energy TrustLogic Brand
mext IDP TrustLogic Brand

Insight, brand and experience development, creative.

3.5x customer growth in four years and 4x higher customer engagement compared to benchmarks

Insight, brand and brand portfolio strategy, training.

25% customer growth in 18 months

Insight, Customer Experience design, front-line team training

Insight, brand development, creative briefing and agency guidance.

Top 20 most valuable brand in 10 years

Insight, segmentation, strategy, training

Insight, brand development and value proposition, creative

Continued strong growth

Not for Profit

mext World Vision brand

Global insight, brand and value proposition development, customer experience design, global training, creative.

2.5x marketing effectiveness, 53% pledge conversion improvement. 103% fundraising improvements.

mext Mary MacKillop Brand

Insight, brand development, training, creative

4.5x improved campaign engagement

mext TrustLogic MS Brand

Insight, brand and value proposition development

Successful launch, best ever tested value proposition with 75% top 2 boxes appeal.

Health and Aged Care

Mext Benetas Experience Design TrustLogic
Mext St Vincebnt's Health Brand TrustLogic
mext TrustLogic

Insight, Customer Experience design, creative.

Recognised as leader in CX by key industry publications

Insight, brand development, design

Insight, brand and value proposition, creative.

Year 2 targets achieved in year 1

FMCG

Insight, planning creative.

+57% sales and 8.5% brand recognition

mext CCA/SPC TrustLogic Brand

Global insight, brand and portfolio development, category strategy.

No 2 in new international market in a year. Recognised in CCA annual report.

Insight, brand development, strategy co-development, design and creative guidance.

Exponential growth internationally.

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